• April 15, 2021
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    • Welcome

      Welcome to 3911.org

      Home to New Castle County Emergency Communications & Paramedics

      Vaccine Approval Webinar

      The reported imminent arrival of multiple Covid-19 vaccines is an exciting and welcomed development.  Vaccination is a critical tool in getting the virus under control, which is the only way to restore normalcy to our schools, state and local governments, and the economy in general.
      Download: vaccine-webinar_with avac_AFSCME.pdf

      Contract ratification

      We will be having 3 meetings this week to discuss and vote on the proposed contract for 2019-2023.  Tuesday, November 3rd @ 2000hrs, Wednesday, November 4th @ 0900hrs (during the regular monthly meeting) & Thursday, November 5 @ 1930hrs.  All meetings will be conducted via zoom.  See email that was sent to the address we have on file.

      25 year retirement

      3911 family. In response to so many that have reached out inquiring about what's going, I just wanted to take a moment to give an update on the pursuit of a 25-year retirement. At this time, O19-116 has been sent to the Pension Board. Set to happen will be an introduction of the ordinance to the Board. The Board will not be taking any action on this without have an actuarial study done.

      25 year retirement

      Fellow New Castle County Emergency Services employees,             Happy Thanksgiving and the start of the holiday season.  I am sending this email, not only as your Union President but as a co-worker.  As you may or may not be aware, this past Tuesday ordinance O19116 was introduced at County Council.
      Download: 19-116-25 year retirement.pdf

      New Castle County 911 Emergency Communications Center

      The 911 Center is the lifeline between the citizens needing assistance and the proper emergency agency being dispatched to render professional services. It is our intent to provide you with informative and useful information regarding the 911 system and how to use it.

      We are a public service agency working together to make a difference!

      How to Report a Crime
      Dial 911 for all police emergencies. A police emergency is when immediate police response is necessary to protect life and/or property. If a crime is actually occurring, it is important that you tell the 911 call-taker that the crime is in progress. Stay calm and answer any questions that the call-taker may ask. Stay on the line. Remember that the 911 call-taker is not the one dispatching the call to responding units. Continue to update the call-taker of the situation so they can provide current and accurate information to the dispatcher.

      Use Smart911 to create a family profile to be used by first responders in the event of an emergency.


      Mission Statement
      Our mission is to provide the county with a computer-aided emergency communications center that is easily accessible to all residents and is responsive to all requests for fire, police, and emergency medical services regardless of location



      New Castle County Emergency Medical Services (EMS) was the first paramedic service in the first state, and they celebrated their 30th anniversary of advanced life support delivery in 2005.  In December 2009, the New Castle County Paramedics became the first EMS agency in Delaware to achieve national accreditation through the Commission on Accreditation of Ambulance Services (CAAS).
      New Castle County EMS is a multi-jurisdictional county municipal paramedic service covering the entire 437 square miles and over 525,000 residents of New Castle County. We are proud of the men and women of the agency who exemplify their commitment to Excellence in Service each and every day.

      The New Castle County paramedics deliver one of the most visible services of the county government at one of the most personal levels of constituent interaction. Our service to the public extends beyond the 9-1-1 emergency responses and includes such initiatives as:

      • Community CPR and first aid training
      • Heroin Alert Program
      • Vial of Life Program
      • Special event medical coverage

      The EMS Special Operations Group currently provides paramedics for the department's Special Weapons and Tactics (SWAT) Team and bike medics for special event and all-terrain medical support.

      "Our mission is your life."


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