• September 15, 2019
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    Sep 18, 2019
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    Oct 16, 2019
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    Nov 06, 2019
    Council 81 ~ 91 Christiana Rd. New Castle, 19720
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    • Welcome

      Welcome to 3911.org

      Home to New Castle County Emergency Communications & Paramedics

      Back to business

      Ladies and gentlemen.  It's that time of year.  Hopefully, everyone had an enjoyable summer.  The officers of the Local are getting ready to gear up for a very busy union season.  As we look forward to getting to the table with NCCo in an attempt to negotiate something positive for the membership, we are lacking a secretary.

      General Membership Meeting

      The General Membership Meetings for June, July & August have been suspended.  Your Executive Board is concentrating on efforts for negotiations.  If you have anything you would like to submit, feel free to send a message through the website or on the facebook page.

      5th Annual Member Appreciation and Retirement Dinner Celebration

      Join us for the 5th annual Local 3911 member appreciation and retirement celebration. In 2018, and the first quarter of 2019, the Local had 5 members retire, come celebrate their retirement along with celebrating you! The evening will consist of a buffet dinner and drinks (beer, wine, soda, coffee). Cost is $30 per person or $50 for a couple.

      The 9-1-1 Saves Act

      Currently, there is a bipartisan effort is underway to recognize the valuable work of our nation's 9-1-1 call-takers and dispatchers (collectively known as Public Safety Telecommunicators).  The federal government currently classifies these occupations as administrative/clerical in nature, which is inaccurate and a disservice to the lifesaving work and dedication of these professionals.

      Paramedic Recruitment 2019


      New Castle County 911 Emergency Communications Center

      The 911 Center is the lifeline between the citizens needing assistance and the proper emergency agency being dispatched to render professional services. It is our intent to provide you with informative and useful information regarding the 911 system and how to use it.

      We are a public service agency working together to make a difference!

      How to Report a Crime
      Dial 911 for all police emergencies. A police emergency is when immediate police response is necessary to protect life and/or property. If a crime is actually occurring, it is important that you tell the 911 call-taker that the crime is in progress. Stay calm and answer any questions that the call-taker may ask. Stay on the line. Remember that the 911 call-taker is not the one dispatching the call to responding units. Continue to update the call-taker of the situation so they can provide current and accurate information to the dispatcher.

      Use Smart911 to create a family profile to be used by first responders in the event of an emergency.


      Mission Statement
      Our mission is to provide the county with a computer-aided emergency communications center that is easily accessible to all residents and is responsive to all requests for fire, police, and emergency medical services regardless of location



      New Castle County Emergency Medical Services (EMS) was the first paramedic service in the first state, and they celebrated their 30th anniversary of advanced life support delivery in 2005.  In December 2009, the New Castle County Paramedics became the first EMS agency in Delaware to achieve national accreditation through the Commission on Accreditation of Ambulance Services (CAAS).
      New Castle County EMS is a multi-jurisdictional county municipal paramedic service covering the entire 437 square miles and over 525,000 residents of New Castle County. We are proud of the men and women of the agency who exemplify their commitment to Excellence in Service each and every day.

      The New Castle County paramedics deliver one of the most visible services of the county government at one of the most personal levels of constituent interaction. Our service to the public extends beyond the 9-1-1 emergency responses and includes such initiatives as:

      • Community CPR and first aid training
      • Heroin Alert Program
      • Vial of Life Program
      • Special event medical coverage

      The EMS Special Operations Group currently provides paramedics for the department's Special Weapons and Tactics (SWAT) Team and bike medics for special event and all-terrain medical support.

      "Our mission is your life."


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